How does our emergency electrical repair service work?

Step 1: Making Contact The troubleshooting process with Bativolt starts with a simple contact. You can reach us by phone or email at any time. Our customer service representatives are ready to answer your calls, understand your electrical problems, and provide an initial estimate based on the information you provide. At this stage, we also inform you of our standard hourly rate for electrical repair interventions. Step 2: Problem Assessment Once we are aware of your issue, we dispatch one of our qualified electricians to assess the situation. They examine your electrical system to identify the source of the problem. This assessment is always carried out on a contractual basis, at the hourly rate agreed upon at the time of contact. This is a crucial step that allows us to determine the best method to solve the problem and anticipate the necessary resources for the intervention. Step 3: Intervention and Repair Following the assessment, our technician undertakes repair work. They work quickly and efficiently to resolve the issue while ensuring to minimize disruptions for you and your property. At Bativolt, we emphasize quality, safety, and adherence to industry standards to ensure top-notch electrical troubleshooting intervention. Step 4: Billing After the intervention, an invoice is issued based on the time spent for the repair, at the hourly rate announced at the time of contact. This transparency in billing ensures clear understanding of costs and strengthens the trust between us and our clients. Step 5: Payment Finally, the invoice payment can be made on the spot in cash or with the banking app, or by bank transfer within 24 hours of the intervention. We strive to make the payment process as simple and convenient as possible for our clients. We appreciate prompt payment, as it allows us to continue to provide high-quality emergency electrical repair service. At Bativolt, we are committed to providing exceptional customer service throughout the electrical troubleshooting process. We are here to answer all your questions and assist you every step of the way.