INTRODUCTION
The attached statement regarding customers, suppliers and other business partners relates to how BATIVOLT (“the Company”) respects the privacy concerns of these groups. This privacy statement applies to all BATIVOLT entities and is maintained by BATIVOLT Belgium, Rue de la Légion 53, 1480 Tubize, Belgique. This privacy statement does not apply to applicants and employees.
This privacy statement may change from time to time and the most recent statement is regularly posted on the BATIVOLT website. If BATIVOLT deals with major changes to this policy, the customer, supplier or business partner will be kept informed by a notification on our website.
The purpose of this privacy statement is to inform individuals about how the company collects and processes data securely so that privacy is maintained. BATIVOLT respects and protects privacy in accordance with the European General Data Protection Regulation (GDPR) and other applicable laws. Further information is provided below on the types of personal data processed by BATIVOLT, the purpose of the processing and the way in which the Company may share personal data with third parties.
WHAT DATA IS COLLECTED?
BATIVOLT may process the data below for the purposes described below:
- Name Address
- Email address, phone number
- Site
- Bank account number, credit card details
- IP address, browser ID
- Behavior on site
This list is not exhaustive and BATIVOLT may collect and process data useful for its services. Not all of the above data is collected and processed for every customer, supplier and business partner. Often the data is limited to a few of the above details. The data collected depends on the purpose of the processing.
BATIVOLT does not collect or process sensitive data such as ethnic and racial origins, political opinions, religious beliefs, trade union membership, physical or mental health conditions, genetic or biometric details or sexual preferences. . BATIVOLT may use sensitive data such as the bank account number. In addition, BATIVOLT can combine the data points received in order to develop a useful profile for sending personalized offers and advertisements. BATIVOLT is aware of the sensitivity and impact on the privacy of individuals and has taken appropriate measures to treat all data with care.
HOW BATIVOLT COLLECTS DATA?
BATIVOLT may collect data for the use of products and services. This data can be collected directly or from individuals or their devices. For example, the Company may collect data about or about the individual through the Company's website, social media pages, customer service emails when signing up for newsletters and personalized offers from the Company. Company, when purchasing the BATIVOLT product or when people register for an account. When individuals buy a product from BATIVOLT, the Company can collect its registration information, the status of its order and its purchase history. BATIVOLT may collect personal information from other sources such as public databases, third party processors or social media.
4.1 Personal data collected directly from the customer, supplier and business partner.
BATIVOLT collects and processes personal data directly from the customer, supplier or other business partners. These parties have chosen to provide this data to BATIVOLT. For example, when the parties provide email addresses in order to receive a digital receipt or to do business with BATIVOLT.
4.2 Personal data not obtained directly from the customer, supplier and business partner.
In addition to the above, BATIVOLT may collect personal data from these groups, obtained through third parties, as part of the service provided by the Company or in connection with the legal requirements applicable to the Company.
The list of third parties with which BATIVOLT shares its data are, but not limited to: Facebook, LinkedIn, Amazon, Google Analytics Premium, Google Tag manager, Hotjar, Salesforce, Bpost, Microsoft Azure.
HOW DOES BATIVOLT USE THIS DATA?
BATIVOLT mainly uses this personal data on the basis of a contractual obligation, a legal obligation, consent or a legitimate interest.
BATIVOLT will process the data necessary for the execution of a contract with suppliers and other business partners. BATIVOLT also processes data under the legal basis of a legal obligation. Based on a legal obligation, the Company may store specific financial data for a period of time to meet requirements set by national tax authorities. BATIVOLT may also process your data for the purpose of a legitimate business interest in order to strengthen our relationship with these parties. The Company may provide such parties with communications regarding its services which it believes may be of interest to the parties.
The Company takes into account the balance between the impacts on privacy and the legitimate business interest of the Company. BATIVOLT may process personal data if you consent to this. For example, the Company may legally ask these parties for consent to create a profile in order to send personalized offers. The Company also requests permission to place a cookie on devices so that the Company can set up profiles and place advertisements. When BATIVOLT processes data on the basis of these legal grounds, these parties have the right to object, restrict, erase, access and request data portability.
WHY DOES BATIVOLT PROCESS THIS DATA?
1. To answer questions, when contacted;
When a person wishes to contact BATIVOLT, the Company will use this data to respond to the request or question. BATIVOLT may process your name, e-mail address and correspondence with BATIVOLT. BATIVOLT processes this data on the basis of the consent of the individuals when they provided the data.
2. To complete orders and when an account is registered;
BATIVOLT asks for personal information to be entered when a person wishes to complete an order and / or registers for an account. Some of this information is mandatory: title, first name, last name, address, email, password. The information required for a purchase is based on a contractual obligation and to inform the person about the status of the order. In order to complete a purchase, BATIVOLT may use data to process payment, delivery, status updates and other communications such as notification of delivery status or sending information. The information that BATIVOLT can process are name, gender, contact details, email address, purchase history, bank account details. Personal information and order history are saved on a secure server.
3. For the development and improvement of products and services;
In the legitimate interest of developing and improving products and services, BATIVOLT may collect and process personal data. On the basis of an analysis of customer behavior, BATIVOLT may modify its products and services. This customer behavior is based on visitor statistics and how often visitors clicked on website pages and purchased items. BATIVOLT may use third parties such as Google Analytics to analyze visitor behavior in order to improve its services. BATIVOLT may share personal data with third parties who provide BATIVOLT with web hosting, analysis, payments and other similar services. The personal data that BATIVOLT may use are contact details, e-mail address, payment information, correspondence and technical data of individual devices such as IP address, browser ID and the pages that the individual visited the BATIVOLT website.
4. To comply with the law and regulations;
BATIVOLT must comply with laws and regulations and therefore personal data may be required to comply, for example for legal obligations such as tax purposes. The personal data that BATIVOLT can process are its name and contact details.
5. To provide greater functionality of the website;
BATIVOLT may process technical data if a person uses the BATIVOLT website. This technical data is used to manage and improve the websites. If a person chooses to enter their location and preferences, the company processes this data in order to save it for the next visit. BATIVOLT uses cookies on its website to ensure a visit that is easy to access and use. Learn more about cookies in the cookie policy. BATIVOLT may process the data entered by the individual on our website which is linked to the IP address and browser ID.
6. To connect with parties via social media;
BATIVOLT uses social media accounts such as LinkedIn, Instagram and Facebook. The Company processes data on the basis of consent. If an individual contacts BATIVOLT via one of the media, the data is used to respond to these messages. If a person logs in via a social media account with BATIVOLT, the Company may share data with the provider of this account. The information shared by BATIVOLT is governed by the privacy policy of the social media provider. The personal data that BATIVOLT can process are the name and e-mail address as well as the data used in your message. If an individual clicks on any of the website icons, they will be linked to those third party websites. If a person accesses these websites, these third parties may be able to place a cookie on the same device. Learn more about cookies in the cookie policy.
7. For the evaluation or acceptance of customers, suppliers and other business partners;
When a customer orders from or a supplier or business partner works with BATIVOLT, the Company may process personal data to assess identity and filtering on the basis of a contractual obligation. BATIVOLT may process contact details, name, address, email address and bank account information.
8. For the execution of (contractual) agreements;
BATIVOLT may process data when a customer purchases items from the website. Data processed by BATIVOLT is based on the transaction, such as name, shipping information, bank account details, consent to personalized offers and terms and conditions. BATIVOLT works with suppliers and other business partners, which is why the Company processes data for invoices, payment information and delivery information. BATIVOLT processes data such as name, address, email address, telephone number, order history and bank account number. BATIVOLT processes this data on the basis of the execution of a contract.
9. To display personalized advertisements;
BATIVOLT can send personalized offers if the person has given his consent. An individual can subscribe to the BATIVOLT newsletter and personalized offers by submitting an email address in the newsletter and the personalized offer module which can be found at the bottom of any page on this site or in the store. BATIVOLT does not send newsletters and personalized offers to customers or registered visitors, unless the person has given their consent for the newsletter and personalized offers in particular. All newsletters and personalized offers contain an unsubscribe link in case the person wishes to unsubscribe from receiving new newsletters and personalized offers at any time. Personalized offers are sent to an email address that may contain advertisements that may be of interest to the individual based on purchase history and online behavior, such as an abandoned cart.
Personal data The BATIVOLT process of sending personalized offers is the data that individuals have actively shared with BATIVOLT such as name, email address and purchase history and BATIVOLT data obtained on the basis of the interaction of individuals with the website. BATIVOLT may use the IP address and browser ID to track your behavior on our website if you have given your consent to accept cookies.
If a person no longer wishes to receive these emails, they can at any time withdraw their consent or unsubscribe from these newsletters and personalized offers via the marketing email received.
WITH WHOM DOES BATIVOLT SHARE PERSONAL DATA?
BATIVOLT is a global organization and may provide data to other BATIVOLT stores and offices as necessary for the service it provides. These data are processed for administrative purposes. These countries may not have the same data protection laws as the country in which you originally provided this information. When BATIVOLT transfers information from or about its or its use of products to other countries, the Company protects it as described in this privacy policy. By using products, the parties consent to the transfer of information from or about the person or the use of BATIVOLTs products to countries outside the country of residence.
BATIVOLT may process data to other companies outside the European Economic Area. If BATIVOLT processes data with a country that does not ensure an adequate level of data protection, BATIVOLT ensures that appropriate safeguards are in place, such as standard contractual clauses of the European Commission or the Privacy Shield. American.
BATIVOLT may also process data to third parties if this is required by law, regulation or a court decision.
BATIVOLT has entered into data processing agreements with third parties to ensure that the data is applied with the same level of security and confidentiality as by BATIVOLT. BATIVOLT has entered into data processing agreements with third parties which define the rights and obligations regarding the GDPR. BATIVOLT decides for what purposes the third party may process the data and the third party is obliged to comply with these instructions from BATIVOLT.
HOW LONG WILL WE KEEP YOUR PERSONAL DATA?
BATIVOLT will not store the data longer than necessary. BATIVOLT will only store data in accordance with the legal retention periods and according to the lawfulness of the processing.
BATIVOLT may store personal data to fulfill the legal foundations of a contractual obligation, a legal obligation and to prepare, defend or exercise legal claims and in general when BATIVOLT has a legitimate interest in doing so. BATIVOLT may also store data which is provided by consent.
MINORS
Under the age of eighteen (18), BATIVOLT asks to make a reasonable effort to verify that a parent or guardian has given the appropriate consent.
WHAT ARE YOUR RIGHTS?
The individual has the possibility to request access, restriction, portability, erasure, rectification and to file a complaint by contacting info@bativolt.com
If the person wishes to file a complaint, the Company asks the employee to send an email to info@bativolt.com. Please note that you can lodge a complaint with the Belgian Authority.
The individual has the following rights:
- Right of access to personal data held by BATIVOLT at any time.
- Right to ask BATIVOLT to correct its incorrect personal data and to complete the incomplete information held by BATIVOLT about it.
- Right to be forgotten and to oppose and ask BATIVOLT to delete personal data if BATIVOLT has no legal or regulatory obligation to keep this data.
- Right to restrict personal data.
- Right to ask BATIVOLT to provide the employee with a copy of his personal data held by BATIVOLT.
- Right to lodge a complaint with BATIVOLT or the Supervisory Authority.
BATIVOLT will communicate the rectification or erasure of your personal data to third parties, unless this proves impossible or involves a disproportionate effort. BATIVOLT will inform the person of third parties in the event of a problem.
When the individual makes a request, please specify the personal data that BATIVOLT may process about you by giving BATIVOLT more information about the personal data. For the restriction, specify the request to a specific department, process, team, incident, or department. Try to include deadlines, names, dates, type of processing and documents to enable BATIVOLT to process the request as soon as possible. BATIVOLT will respond to the request within one month of receipt.
COOKIES, PROFILING AND WITHDRAWAL OF CONSENT
BATIVOLT may send personalized offers based on account and / or website behavior. BATIVOLT only sends personalized offers if it has agreed to receive these offers.
BATIVOLT uses cookies on its website such as functional, analytical and tracking cookies. BATIVOLT uses these cookies to make the shopping experience more personal. BATIVOLT will only place a tracking cookie if explicit consent is given on the website. BATIVOLT and third parties can then monitor its behavior and can modify the advertisements according to their interests.
The parties have the right to withdraw their consent at any time to unsubscribe from personalized offers via marketing emails. Withdrawal of consent for tracking and other cookies can be done in the cookie banner. Under "preferences", the cookie settings can be adjusted.
HOW DO WE PROTECT YOUR PERSONAL DATA?
BATIVOLT has taken appropriate and reasonable organizational and technical security measures to ensure the security of your personal data in its systems. BATIVOLT must not process data to third parties unless the Company has a legal basis to do so, for example consent is given or if required by law.
In addition, BATIVOLT employees are trained to ensure that all personal data is treated with care and in complete confidentiality. For staff, staff access rights have been specified to serve the applicable legitimate purposes required for the individual to perform their duties.
LINKS AND CONTACT DETAILS
BATIVOLT is not responsible for the collection and processing of other organizations. This privacy statement does not concern the personal data of a third party operator linked to BATIVOLT.
For questions or request, please contact customer service:
Email address: info@bativolt.com
Phone number: +32 (0) 472 48 33 58